Visió general

La nostra política de devolució i devolucions té una durada de 30 dies. Si han passat 30 dies des de la vostra compra, no us podem oferir un reemborsament o canvi complet.

Per ser elegible per a una devolució, el vostre article ha d’estar sense utilitzar i en les mateixes condicions en què el vau rebre. També ha d’estar en l’embalatge original.

Articles addicionals no retornables:

• Targetes regal

Per completar la devolució, necessitem un rebut o un comprovant de compra.

Hi ha determinades situacions en què només es concedeixen reemborsaments parcials:

Qualsevol article que no estigui en el seu estat original, estigui danyat o falten peces per motius no deguts al nostre error.

Qualsevol article que es retorni més de 30 dies després del lliurament

Retorns

Un cop rebuda i inspeccionada la vostra devolució, us enviarem un correu electrònic per notificar-vos que hem rebut l’article retornat. També us notificarem l’aprovació o el rebuig del vostre reemborsament.

Si s’aprova, es processarà el reemborsament i s’aplicarà automàticament un crèdit a la targeta de crèdit o al mètode de pagament original, en un termini determinat de dies.

Reemborsaments tardans o que falten

Si encara no heu rebut cap reembossament, primer torneu a comprovar el vostre compte bancari.

A continuació, poseu-vos en contacte amb l’empresa de la vostra targeta de crèdit; pot passar un temps abans que el reemborsament es publiqui oficialment.

A continuació, poseu-vos en contacte amb el vostre banc. Sovint hi ha un temps de processament abans de publicar un reemborsament.

Si heu fet tot això i encara no heu rebut el reemborsament, poseu-vos en contacte amb nosaltres a info@cpjoies.com

Articles de venda

Només es poden reemborsar articles de preu normal. Els articles en ofertes no es poden reemborsar.

Canvis

Només substituïm els articles si estan defectuosos o danyats. Si necessiteu canviar-lo pel mateix article, envieu-nos un correu electrònic a info@cpjoies.com i envieu-lo a: Carrer Sant Rafel, 43 Olot 17800 Girona.

Regals

Si l’article s’ha marcat com a regal quan s’ha comprat i se t’ha enviat directament, rebràs un crèdit de regal pel valor de la teva devolució. Un cop rebut l’article retornat, se us enviarà un certificat de regal.

Si l’article no s’ha marcat com a regal quan es va comprar, o si el donador del regal s’ha enviat la comanda per lliurar-lo més tard, enviarem un reemborsament al regal i s’informarà de la vostra devolució.

Enviaments de retorns

Per tornar el vostre producte, heu de enviar el vostre producte a: Carrer Sant Rafel, 43 Olot 17800 Girona.

Seràs responsable de pagar les teves pròpies despeses d’enviament per retornar el teu article. Les despeses d’enviament no són reemborsables. Si rebeu un reemborsament, el cost de l’enviament de devolució es descomptarà del vostre reemborsament.

Depenent del lloc on viviu, el temps que pot trigar a arribar-vos al vostre producte intercanviat pot variar.

Si torneu articles, podeu considerar utilitzar un servei d’enviament amb seguiment o comprar una assegurança d’enviament. No garantim que rebem el vostre article retornat.

Necessiteu ajuda?

Contacteu amb nosaltres a info@cpjoies.com per a preguntes relacionades amb reembossaments i devolucions.

Visió general

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contacteu amb nosaltres a {email} per a preguntes relacionades amb reembossaments i devolucions.